We’re thrilled to announce the launch of our new Dispute Management platform, the first agentic AI solution designed specifically to help card issuers scale their operations without scaling headcount.
The problem behind disputes
For most issuers, dispute management is a major operational challenge. Teams spend their days chasing down evidence, double-checking complex Visa and Mastercard scheme rules, and trying to determine which cases are actually worth fighting.
As transaction volumes grow, teams are stretched thin. Processing slows down, cardholders get frustrated, and issuers lose money on winnable cases simply because there isn’t enough time to build a strong defense.
Our solution
Unlike traditional software, our AI agents can reason. They evaluate disputes the way an experienced specialist would. They analyze transaction data, identify gaps in evidence, and predict the likelihood of success before a case is submitted.
The impact can be massive:
As an issuer, you can start where you need the most support today and expand as you scale.
Disputes shouldn’t drain issuer resources or create friction for cardholders. We’re incredibly proud of what we’ve built, and even more excited to see how it helps our partners scale with confidence.
If you’re ready to see what Disputes Management can do for you, we’d love to chat. Reach out to us at hello@jointriple.com
