From the cardholder's first message to the filing with the schemes, and every escalation after it.
Add a human-in-the-loop only when you really need it.
The cardholder explains what happened in chat, by phone or on a form.
The agent asks for the documents that reason code needs and reads them in any language.
Cases below your confidence threshold wait for an operator. The rest carry on.
Filed to Mastercom or Visa Resolve Online under your own credentials.
Representment, pre-arbitration and arbitration, on the same workflow.
We map what you do today. After that your operations team can change it without engineering.
Every case, its evidence and its deadlines, tracked in a single view.
| Dispute | Merchant | Reason | Amount | Confidence | Status |
|---|---|---|---|---|---|
| A368-EB78 | Boulanger | 4837 | EUR 398.00 | High | Pre-arbitration |
| 86E1-E3B3 | Tefal | 4853 | EUR 111.00 | High | Arbitration |
| 8488-E0C0 | Carrefour | 10.2 | EUR 257.50 | Low | Action required |
| CA69-CA46 | Booking.com | 13.3 | EUR 70.00 | High | Won |
Triple sits on top of the tools your operators use today.
Bring one dispute type your team finds expensive. We will show you how it can be automated.
Get a demo
