Quick answers to your most common questions.
Yes, we can enrich any type of payment data.
The minimum data point required is the description of the merchant and the transaction type. You can find more information in our API docs.
We cover 90% of countries worldwide.
We can provide: clean merchant name, optimised logo, category, subcategory, geolocation, carbon footprint, contact details (website, phone number, email), payment gateways and recurring payments identification (subscriptions, direct debits).
The main benefits observed are improvements in user engagement (+ 38%), reduction in chargebacks (-52%) and decrease in customer support costs associated with unrecognised transactions (-47%).
No, the transaction enrichment solution does not require any PII.
We have a simple single API. All transactions are enriched within milliseconds so that users can have a real-time experience. You can find the API docs here: https://docs.triple.app/
They run card disputes from intake to resolution. The intake agent talks to the cardholder, classifies the dispute and collects the evidence that reason code needs. The evaluation agent scores each case against Visa and Mastercard rules plus your own thresholds. The submission agent generates the scheme-ready document and files it.
No. Triple sits on top of the tools your operators use today, such as FIS Case Builder, Pega Smart Dispute and ACI Case Manager. You can adopt one agent or all three and keep your existing workflow.
You set the rules and confidence thresholds on a visual canvas that your operations team can change without engineering. Cases below your threshold wait for an operator, and you can add a human review step wherever you want one.
In-app chat, voice, smart forms, email, manual entry by an agent, or the API. The intake agent reads supporting documents in any format and language, including photos and handwritten forms.
The submission agent generates the resolution document with every field the network chargeback guide requires and files it directly to Mastercom or Visa Resolve Online under your own credentials. It tracks filing windows and the merchant response clock, and handles representment, pre-arbitration and arbitration in the same workflow.
